Whether managing an internal team, leading an external project, or building a collaborative movement, self-awareness and confidence are paramount for motivating individuals and teams towards greater impact. Building off of the foundational skills in Section One, this section of the Playbook will help you develop collaborative approaches to problem solving and hone your skills as a leader of individuals and teams.Start Section
Understand how to manage conflict
Conflict in the workplace is inevitable, but it’s not always a bad thing. How you are able to handle conflict is key.
In Five Ways to Manage Conflict Before it Manages You, Thomas Kilmann’s model defines five basic modes of handling conflict: competing, collaborating, compromising, avoiding, accommodating.